This error might be caused by one of the following situations:
- Your receiver’s ID doesn’t match the ID we have listed in our system
- Your receiver’s ID doesn’t match your receiver’s access card information
Usually these issues can be fixed by “refreshing” your service. This can be done online at www.directv.com and logging into your account.
If this doesn’t solve the problem, please call 1-800-531-5000 for assistance.