1. Home
  2. Knowledge Base
  3. DIRECTV Technical Support
  4. I get an error message on my TV screen that includes number “731,” “732,” or “733” when I try to order a DIRECTV CINEMA movie or a Pay Per View event. What should I do?

Is your receiver connected to the Internet or a land-based phone line?

If no, to order Pay Per View movies and events with your remote control, your receiver must be connected to the Internet or a land-based phone line. If your receiver is not connected, you can still order your movie or event online, via sms text message, or by phone. Please refer to the article “How to order Pay Per View.”

If yes, and the receiver is connected to a land-based phone line:

Solution 1: Refresh your service
  • Many simple and common problems can be easily fixed by “refreshing” your service. This can be done online at www.directv.com and logging into your account.
  • Still seeing the error message try solution 2.

Solution 2: Check your phone cable
  1. Check that the phone cable is connected to the phone port, not the Ethernet port.
  2. Unplug the phone cable from the phone jack and plug it back in. Make sure each end securely snaps in place. Note: If you’re using accessories that could have a defect (such as phone line splitters), remove them and plug the phone line directly into the phone jack.
  3. Test the phone jack by temporarily disconnecting your receiver’s line and plugging in a regular phone. If you don’t hear a dial tone, the problem is with your wall jack.
  4. If your phone jack is working, call DirecTV at 1-800-531-5000 to request a “signal call back” to the satellite.

If yes, and the receiver is connected to the internet:

Do you have Whole-Home DVR service? If the answer is no:
Solution 1: Refresh your service
  1. Many simple and common problems can be easily fixed by “refreshing” your service. This can be done online by logging into your DirecTV account.
  2. Still seeing the error message try solution 2.

Solution 2: Check your Ethernet cable
  1. Make sure there are no issues with your home Internet network. If you think your Internet is down, please contact your Internet service provider.
  2. Check that the Ethernet cable that connects your CINEMA Connection Kit (CCK) to your HD DVR is plugged in to the Ethernet port on the back of your HD DVR. Unplug it and plug it back in. Make sure each end securely snaps in place.
  3. Still seeing the error message please call 1-800-531-5000 for assistance.

If your receiver is connected to the internet, and you have Whole-Home DVR service, please call 800-531-5000 to troubleshoot if seeing one of the error codes.

Was this article helpful?

Related Articles