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» Category: Dish Network Technical Support  (Go back)

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I can't see my HD channels, What do I do? Article rated 4.8/5.0
  High definition Information for Dish Network.   If you receive a 015(complete signal loss) or a 002 (partial signal loss) try these steps for a 722/211 receiver   There are a han...
Point Dish Trouble Shooting Article rated 1.0/5.0
Point Dish Screen for Trouble Shooting.
Hopper / Joey Receiver Set Up Article rated 5.0/5.0
Attached is a diagram for setting up a Hopper with up to 2 Joeys. 
Hopper / Joey 3 TV Set up Article not rated yet
Please see attached diagram for setting up a Hopper and 2 Joeys for a total of 3 TVs. 
Single Tuner/ 3 TV set up Article not rated yet
Single tuners with 3 televisions
Dual TV Receiver Set Up Article rated 3.0/5.0
How to set up dual receivers such as 222, 722, 625, and 322. Please refer to the diagram for the set up. 
How to set remote to "Limited Mode" to prevent unwanted button pushing Article rated 4.7/5.0
Please follow the steps on the PDF attachments to prevent a black, blue, and/or a snowy tv screen from unwanted button pushing on the remote. 
How do I Link My Joey to My Hopper (New Install) Article rated 3.9/5.0
Please select the attached PDF for a step by step guide on linking the Joey to a Hopper. 
Programming Hopper Joey Remote to your TV Article rated 1.0/5.0
Here is a link to a great video that will walk you through the process of programming your remote to your TV. https://www.youtube.com/watch?v=CwdJSghtIBQ&nohtml5=False
Dual Tuner/ Single Tuner set up with 3 T.Vs. Article rated 1.0/5.0
Dual Tuner/ Single Tuner with 3 TVs set up
How do I program my 922 Remote through the receiver menu? Article rated 4.6/5.0
Please follow the instructions on this PDF attachment.
How do I program my remote to my tv? Article rated 4.6/5.0
See attached instructions for a complete walk through on how to program the DISH remote to control your TV as well. Please note that not all TV models are compatible with the DISH remote. 
I can't view my sporting event! Why can't I watch the channel that the sporting event is on? Article rated 5.0/5.0
Dish Network Blackout Restrictions
I think I accidentally switched my channel on my TV, and now I can't view my satellite channels anymore. What do I do? Article rated 4.2/5.0
Please follow the instructions on the PDF attachments to get your TV back to the correct input. 
Why is this fee getting charged to my Dish Network Bill? Article rated 5.0/5.0
Please consult the attached file to see the list of fees that could be associated with your Dish Network account.  Everything from equipment fees to appointment fees.    For cancella...
Why can't I see my DVR recordings that I just recorded? Article rated 3.1/5.0
Dish Network DVR Recordings Lost A DVR recording is usually deleted by a user, but the hard drive is also automatically managed based on available storage space and copy protection standards. Preve...
How Do I create an online Dish Network account? Article rated 5.0/5.0
    Go to https://my.dish.com/customercare/usermanagement/verify.do and fill out the information requested then select continue. You will then follow th
Why am I not able to see my favorite MLB team play? Article rated 5.0/5.0
Please see the attached diagram of MLB teams that your local area can watch.
Why am I not able to see my favorite NBA team play? Article rated 5.0/5.0
Please see the attached PDF of NBA teams that your local area can watch.
Why am I not able to see my favorite NHL team play? Article rated 5.0/5.0
Please see the attached diagram of NHL teams that your local area can watch.
How Do I Order Pay-Per-View? Article rated 5.0/5.0
Please consult the PDF for detailed information on Pay-Per-View channels.
What is the Monthly Price for Dish Network? Article rated 5.0/5.0
Please see the attached PDF for the monthly packaging prices for Dish Network.   For most up-to-date pricing, please call into 907-264-3474. 
How Do I Change the Address on my Dish Network Remote? Article rated 5.0/5.0
Please follow the instructions on the attached PDF file.
How do I program a remote to control a second receiver/ reset my remote? Article rated 5.0/5.0
Turn on the receiver. Use the SYSTEM INFO button on the front panel to open the system info screen. NOTE: if there isn't a SYSTEM INFO button on the front panel of your receiver check your receiver us...
How do I enable/disable SAT Auto-Tune? Article rated 4.3/5.0
  SAT Auto-Tune Feature Setting SAT Auto-Tune Channel Program the remote control to operate the TV Press and
Why can't I see my PPV/VOD or Adult Programming when I saw them yesterday? Article rated 5.0/5.0
Dish Network has recently moved these channels to the 110 Satellite. If you only have 1 antenna at your location, you are probably only seeing the 119 satellite. You will need to upgrade to another an...
How do I troubleshoot the Dish Network remote? Article rated 2.7/5.0
Remove the battery cover to the remote and take out the batteries. Replace with new batteries. Even if the batteries still appear to have a charge, this can impair the remote's functioning. Verify th...
I am missing my HD channels on one of my VIP receivers/ Hopper, but other receiver is working fine. Article rated 3.7/5.0
On a ViP receiver: 1). Select the Menu button on the top left side of your remote. 2). Next select option 8 (Preferences) 3). Select option 1 (Guide Format) 4). On the bottom right hand side of th...
How do I set up my Over the Air Module (OTA Module) Article rated 4.0/5.0
OTA MODULE SETUP The Over-the-Air (OTA) Module allows you to connect an over-the-air antenna like a pair of rabbit ears or a rooftop antenna to a compatible receiver model (222k, 722k, and 922).To det...
Joey Unlinking from Hopper (already installed) Article rated 3.0/5.0
This step by step guide attached is for those who have already been installed and are currently having issues with their Joey unlinking from their Hopper.
How do I group my recordings together Article rated 5.0/5.0
Attached is a guide on how to group recordings
Sorting Recordings Article rated 5.0/5.0
Attached is a guide that will walk you through how to sort your recordings
How Do I Connect Multiple Devices to My TV? Article rated 5.0/5.0
Below is a good video that will walk you through the process of installing component devices.     : http://www.instructables.com/id/How-to-Connect-Multiple-Devices-to-a-TV-Xbox-Wii/
How do I disable my Inactivity/Standby Article rated 5.0/5.0
How Do I Program My Remote To My Receiver? Article rated 4.1/5.0
Install the Key Correctly  Pull the remote battery cover off Separate the key from the remote by inserting your thumbnail or coin in the crease. Remove the key by grasping at t...
I Lost My Picture and I Have No Error Message Article rated 3.0/5.0
If you lost the picture on your tv and do not have an error message or signal loss you can use the Recover button on your remote to get back to where you were before the picture was lost. Use the Rec...
How do I mirror my TV Article rated 5.0/5.0
Mirroring your tv is quite simple. Attached is a PDF that explains how to mirror your TV. If you have any questions please contact Microcom's Customer Service department and we will be happy to assist...
Connect Your Hopper with Sling to Internet Wirelessly Article rated 2.6/5.0
To set your hopper to the WiFi (wireless) connection in your house, follow these steps: Select Menu on your Dish remote Select the Settings icon Select the Network Set Up icon
Program Remote to Receiver Hopper/Joey/922 Article rated 4.2/5.0
Program Remote to Receiver  1. Press the SYSTEM INFO button on the front panel of your receiver  2. Press the SAT button on the remote
Deprogram Remote from Receiver Hopper/Joey/922 Article rated 4.0/5.0
How to deprogram remote from receiver - Using Receiver:   1. Press the SYSTEM INFO button on the front panel of your receiver  
How to connect your VIP receiver to the internet Article rated 5.0/5.0
As you know there are multiple ways to connect your receiver to the internet; attached is a PDF that will explain the options. If you have any questions please contact customer service/technical supp...
Types of Dish Network Antennas Article rated 5.0/5.0
Attached is a document that explains the different types of antennas that Dish Network has in Alaska
I'm missing channels out of my package Article rated 4.4/5.0
Attached is a document that explains why you may be missing channels out of your package. If you already have 2 antennas installed for the 119, 110, and 129 satellite, please refer to our other troubl...
Dish Network Receiver Manuals Article rated 1.0/5.0
This link goes directly to where receiver manuals are online:   http://www.mydish.com/support/receiver-manuals    
Dish Network Remote Control Manual Article rated 1.0/5.0
Use this link to go to the Dish Network page with the different remote manuals available:   http://www.mydish.com/support/remote-control-manual
Check Switch Test - ViP Model Receivers Article rated 3.0/5.0
If your screen says 015 (complete signal loss) press the menu button on your satellite remote and select option 1 (program guide) and select another channel ***This check switch test walk
I had a power outage - receiver won't power on Article rated 1.0/5.0
How do I format my screen-Dish Network Article rated 2.1/5.0
This is the simplest way to format the screen with your dish network remote.    Whether you're a
Pairing Blue Tooth to Hopper Article not rated yet
Program Guide - format ascending vs. descending (Hopper) Article rated 1.0/5.0
   You can sort your guide by ascending or descending order. Please press the Yellow Hot K
2 Hopper Self Installation Diagram Article not rated yet
Attached is the diagram for setting up 2 Hoppers with up to 4 Joeys.  In the place of the antenna on the diagram, will be where the 33 switch in place, with the 3 cables coming from the receiver...