Monthly Archives: February 2020

Job Summary

This position is a high-paced, exciting position focused on the commercial hospitality services sector of Microcom’s business. As a Commercial Sales Executive, you must provide a high level of customer service to both internal employees and external customers. The position provides customized solutions for hospitality entertainment and managed broadband services. Demonstrating pride in your role and responsibilities at all times is a must.

Responsibilities

• Business sales focus
• Market to commercial businesses for the purpose of selling entertainment and managed services packages
• Selling the best value in entertainment including HD, sports, and movies
• Providing a compelling customer experience by fully understanding their needs and providing the appropriate solutions
• Plan and coordinate customer installation.  This includes working with purchasing to order materials; working with dispatch to schedule installation; keeping customers apprised of installation details.
• Work with Administration to ensure customer account set up and billing is precise.
• Become a subject matter expert in the cutting-edge satellite communications industry
• Be knowledgeable with competitor’s offerings to better sell our product
• Provide quality customer service through one-call resolutions and establishing long-term customer relations
• Assist other departments with the activation processes and operational duties
• Outbound sales efforts both in person and over the phone

Competencies

• • • Assertive and results-driven
    • Ability to work independently and have effective decision-making skills
    • Multi-tasking and detail-oriented
    • Some knowledge of Managed Services
    • Cooperative attitude – must be able to effectively work with peers in a team-focused environment and willing to help other departments when needed
    • Excellent communications skills including articulation, grammar, and persuasion
    • Ability to read and comprehend instructions
    • Professional correspondence and custom proposals
    • Intermediate computer skills and use of internet-based sales systems and CRMs
    • Good organizational skills and follow through on assignments
    • Punctual, professional, and dependable

Education and Experience

• • • Consumer electronics experience a plus

Job Summary

The Sales Lead is responsible for the providing excellent customer service and selling Microcom products to customers. Performs sales calls, including lead follow-up. Negotiates and closes sales. Follows-up with the customer after the sale. Provides continuing after sales contact with existing customers. Acts as a liaison between the customer and the company. Performs related administrative and record keeping tasks. Maintains professional selling skills through training programs. Maintains a high level of technical competence with respect to Microcom’s products which will allow for professional selling of the product. Set up temporary sales displays as necessary to promote service and reach out to potential clients.

Responsibilities

• Monitor the performance of the sales team and provide feedback to management
• Sell products and services to new and existing customers
• Meet current sales metrics  and goals
• Adhere to all sales processes and procedures as established
• Execute promotions and meeting or exceeding established sales goals
• Handle customer service issues
• Maintain showroom standards
• Adhere to all Company policies and procedures
• Cold calling and supporting sales cross-promotions
• Must be able to work independently in a retail storefront
• Other duties as assigned

Competencies

• • High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia
  • Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment
  • Strong interpersonal and communication skills
  • Self-motivated prioritizes tasks, and works independently with minimal supervision
  • Professional appearance and the ability to work early evenings and weekends
  • Punctual and on time to all work-related activities
  • Coachable and willing to apply techniques and knowledge
  • Provide an exceptional, best in class, customer experience
  • Willing to prospect customers via warm calls
  • Capable of adapting quickly to industry and company changes

Education and Experience

• • • High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia

Job Summary

We are looking for a passionate Data Analyst Intern. The successful candidate will turn data into information, information into insight, and insight into business decisions. Data analyst responsibilities include, but are not limited to, conducting full data lifecycle analysis, data mining, data warehousing. Data analysts will develop analysis and reporting capabilities, as well as monitor performance and quality control plans to identify improvements.

Responsibilities

• Acquire data from primary or secondary data sources
• Maintain databases and data sources utilizing MsSQL and MySQL systems
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and design data collection systems
• Develop, design and improve existing data reporting systems utilizing Tableau Software
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
• Using data mining to extract information from data sets and identify correlations and patterns
• Organizing and transforming information into comprehensible structures
• Using tools and techniques to visualize data in easy-to-understand formats, such as diagrams and graphs
• Preparing reports and presenting these to management or clients
• Other duties as assigned

Competencies

• • Solid understanding of data sources, data organization and storage
  • The ability to pay attention to detail when working with data in order to make accurate conclusions and predictions
  • In-depth knowledge of statistical methodologies and data analysis techniques
  • Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
  • Solid mathematical skills to help collect, measure, organize and analyze data
  • Strong verbal and written communication skills to effectively share data analysis results
  • Problem-solving and critical thinking skills
  • Team working skills
  • Ability to multi-task and strong attention to detail
    

Education and Experience

• • • Bachelor’s degree preferred. Two (2) years of relevant experience may be substituted.
    • MsSQL, MySQL knowledge is preferred
    • Tableau Desktop knowledge is preferred
    • Strong IT and mathematical skills
    • Experience in handling large data sets and relational databases

Job Summary

Microcom is seeking a full-time IT Support team member with 2 or more years of experience supporting end-user technology-related service requests.

Responsibilities

• Diagnose, research, and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite.
• Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.
• Respond promptly and professionally to alerts and end-user IT issues
• Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions.
• Function as the primary point of contact from assignment of ticket to successful resolution of issue.
• Maintain a polished and professional image.
• Maintain a higher level of knowledge on data products and services Microcom provides in order to provide customers with a high level of customer support
• Other duties may be assigned as needed.

Competencies

• Experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac applications/operating systems.
• Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.
• Experience with Help Desk issue tracking systems for the assignment, delegation, and/or resolution of end-user issues.
• Ability to maintain professional communication skills.
• Ability to multi-task, work under pressure, and handle interruptions.
• Excellent communication skills and ability to interact with diverse personalities.
• Customer Service experience
• The employee must occasionally lift and/or move up to 30 pounds. The employee may have to sit at a computer for long periods of time. (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Education and Experience

• • • 2+ years of experience assessing, designing, and maintaining IT environments.
    • A+ certification, Network+ certification
    • Microsoft, CompTia, AWS, Azure certifications
    • Cloud knowledge is a plus

Job Summary

Our company is looking for a Telecommunications Sales Executive to join our team. This position requires you to become a product expert in a diverse group of satellite technology products.

Responsibilities

• Maintain and grow sales relationships with existing clients;
• Assess clients’ needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms;
• Sell telecommunications products and services to both individuals and companies;
• Prepare and administer sales contracts and maintain customer records;
• Identify and solicit potential clients;
• Develop, implement and report on marketing plans and sales strategies to achieve business goals;
• Assess market conditions and competitors’ activities and develop an awareness of emerging markets and trends;
• Develop sales presentations, proposals, or other materials to illustrate benefits from use of good or service;
• Manage the customer experience and expectations
• Plan and coordinate system installations. This includes working with purchasing to order materials; working with dispatch to schedule installation; keeping customer apprised of installation details.
• Estimate costs of installing and maintaining equipment or service;
• Write and submit accurate orders;
• Provide input into product design where goods or services must be tailored to suit clients’ needs;
• Consult with clients after sale to resolve problems and to provide ongoing support;
• Build market position by locating, developing, defining, negotiating, and closing business relationships;
• Maintain and update sales database including all activities, partners, and opportunities with current status.

Competencies

• • • Excellent communication skills;
    • 3-5 years of experience in sales or in a technical occupation is required;
    • Multi-tasking and detail-oriented
    • Knowledge of Managed Services
    • Cooperative attitude – must be able to effectively work with peers in a team-focused environment and willing to help other departments when needed
    • Ability to work unsupervised with high levels of productivity;
    • Good organizational skills and follow through on assignments
    • Ability to build and maintain customer relationships;
    • Ability to stay updated with technology;

Education and Experience

• • • 3-5 years of experience in sales or in a technical occupation
    • College Degree in business or technical education or another relevant field.

Job Summary

The Sales Representative is responsible for providing excellent customer service and selling Microcom products to patrons. Performs sales calls, including lead follow-up. Negotiates and closes sales. Follows-up with the customer after the sale. Provides continuing after sales contact with existing customers. Acts as a liaison between the customer and the company. Performs related administrative and record-keeping tasks. Maintains professional selling skills through training programs. Maintains a high level of technical competence with respect to Microcom’s products which will allow for professional selling of the product. Set up temporary sales displays as necessary to promote service and reach out to potential clients.

Responsibilities

• Responsible for selling products and services to new and existing customers
• Responsible for meeting current sales metrics
• Responsible for adhering to all sales processes and procedures as established by region
• Responsible for executing promotions and meeting or exceeding established sales goals
• Responsible for handling customer service issues
• Responsible for maintaining showroom standards
• Responsible for adherence to all Company policies and procedures
• Responsible for cold calling and supporting sales cross-promotions
• Must be able to work independently in a retail storefront
• Other miscellaneous duties as assigned by Sales Manager

Competencies

• Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment
• Strong interpersonal and communication skills
• Self-motivated, prioritizes tasks and works independently with minimal supervision
• Professional appearance and the ability to work early evenings and weekends
• Punctual and on time for all work-related activities
• Coachable and willing to apply techniques and knowledge
• Provide an exceptional, best in class, customer experience
• Willing to prospect customers via warm calls
• Capable of adapting quickly to industry and company changes
• Maintain minimum sales goals and expectations

Education and Experience

• High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia.

Job Summary

The Project Manager is responsible for leading telecommunications projects to completion and following project management methodology to initiate, plan, execute, control, and closeout projects. Projects include Managed Services and Wireless Broadband located in rural communities.

This is a mid-level position requiring the ability to work independently while performing diverse duties under deadlines and operating constraints.

Responsibilities

• Plan, coordinate, implement, and closeout projects according to the specifications and deadlines while keeping the project within budget.
• Manage the delivery of network-based voice and data services
• Meet customer and internal requirements for timeliness, quality of service, and accurate billing.
• Utilize internal and external systems for completion, ensuring efficient use of existing network resources, and meeting goals and objectives for cost avoidance.
• Oversee and manage a diverse team
• Define project scopes, manage, and participate in the procurement of materials
• Manage logistics including shipping
• Develop and maintain project budgets and schedules.
• Manage Contracts and outside contractors
• Maintain and ensure complete documentation of projects.

Competencies

• Leadership – ability to lead, manage, and inspire a team and set the vision effectively.
• Negotiation – ability to seek and resolve conflicts for win-win scenarios
• Scheduling – manage project scheduling
• Cost Control – critical, to ensure project delivery is within cost constraints and managing project finances intelligently.
• Demonstrated Risk, Contract, Quality, and Task Management
• Critical Thinking
• Project Recovery
• Excellent verbal and written communication skills

Education and Experience

• Minimum of two years of experience to include project management, developing project budgets and schedules is required; experience in the telecommunications industry is preferred.  Logistical and procurement experience is highly desirable.
• Industry-specific certifications are highly valued and contribute toward education.

Responsibilities

• Installation of wireless communications systems.
• Climbing and working on communications towers for the purpose of installing, replacing, and repairing antenna systems and equipment.
• Knowing the hazards associated with tower climbing, construction equipment, and working on or near energized lines and equipment.
• Runs required lines to the top of the tower; grounds coax lines and build different sizes and types of connectors.
• Stacks tower steel and install sector mounts
• Basic knowledge of microwave dish and radio installations and path alignment
• Follow instructions accurately and complete the assigned course of action.

Competencies

• Experience with wireless communications systems.
• The basic use and care of hand tools and mechanical equipment.
• The ability to climb tall structures (100 feet or more) with 50 lb. load.
• Analyze situations accurately and adopt an appropriate course of action.
• Communicate orally and in writing.
• Recognize safety hazards and perform duties in a safe manner.
• Able to travel extensively throughout the assigned territory
• Must have the ability to climb towers, be able to pick up 50 lbs., and be capable of working up to 12 hours on occasion

Education and Experience

• High School Diploma or GED

Job Summary

The Warehouse Associate receives, stocks, pulls, distributes, ships, and tracks receivers, installation materials, tools for Microcom technicians, contractors, and the sales department.

Responsibilities

• Complete daily inventory request for Microcom technicians
• Complete weekly inventory request from Microcom contractors
• Complete weekly stock transfer request from Microcom warehouses
• Receive weekly purchase orders from vendors
• Maintain set inventory levels in InHouse technician cages
• Ensure that installation materials are readily available to InHouse technicians
• Completing inventory transactions in a computerized inventory management system
• Process equipment returns to vendors in a timely manner
• Complete and ship out daily sales orders
• Input all shipments leaving from the warehouse into an internal tracking system
• Submit weekly inventory counts
• Conduct weekly inventory confirmations
• Operate material handling equipment
• Maintain warehouse tools, material handling equipment, and vehicle
• Maintain a clean and safe working environment
• Use various Internet-based programs to complete daily warehouse functions
• Use Microsoft Office programs to effectively communicate with all departments
• Maintain a professional, committed, accountable appearance and demeanor at all times
• Support all Microcom Departments to the best of your ability to ensure success

Competencies

• Proficient in computer programs
• Able to lift at least 60 lbs
• Valid U.S. driver’s license and a clean driving record
• Able to pass pre­-employment background and drug screen
• Customer Service and Sales abilities a plus
• Time Management
• Personal Effectiveness/Credibility
• Stress Management/Composure
• Accountability
• On your feet over 50% of the day while constantly lifting and stacking equipment.

Education and Experience

• High school diploma or GED
• Two years of inventory accountability

Job Summary

As an Accounts Receivable Specialist, you will provide support for Accounts Receivable and other various accounting functions.

Responsibilities

• Posts customer payments by recording cash, checks, and credit card transactions.
• Updates receivables by totaling unpaid invoices.
• Verifies validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and customers.
• Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfers to accounts receivable accounts; verifying totals; preparing reports.
• Prepares and maintains monthly billing invoices.
• Assists with admin tasks around the office.
• Protects an organization’s value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes accounting and organization mission by completing related results as needed.

Competencies

• Excellent Math Skills
• Excellent attention to detail is required
• Ability to sort, check, count, and verify numbers
• Ability to multi-task, prioritize and work efficiently
• Ability to listen, communicate (written and verbal), excellent grammar, spelling, and proofreading skills, and follow-up effectively with all staffing levels and clients/customers
• Ability to work independently, self-starter, energetic
• Ability to perform at high levels in a fast-paced ever-changing work environment
• Ability to anticipate work needs and follow through with minimum direction

Education and Experience

• High School Diploma or GED equivalent required, college-level accounting classes preferred, but not required.
• Intermediate-level MS Office Software, especially Excel
• Experience with preparing reports and working with automated accounting systems

Job Summary

The Sales Representative is responsible for providing excellent customer service and selling Microcom products to patrons. Performs sales calls, including lead follow-up. Negotiates and closes sales. Follows-up with the customer after the sale. Provides continuing after sales contact with existing customers. Acts as a liaison between the customer and the company. Performs related administrative and record-keeping tasks. Maintains professional selling skills through training programs. Maintains a high level of technical competence with respect to Microcom’s products which will allow for professional selling of the product. Set up temporary sales displays as necessary to promote service and reach out to potential clients.

Responsibilities

• Responsible for selling products and services to new and existing customers
• Responsible for meeting current sales metrics
• Responsible for adhering to all sales processes and procedures as established by region
• Responsible for executing promotions and meeting or exceeding established sales goals
• Responsible for handling customer service issues
• Responsible for maintaining showroom standards
• Responsible for adherence to all Company policies and procedures
• Responsible for cold calling and supporting sales cross-promotions
• Must be able to work independently in a retail storefront
• Other miscellaneous duties as assigned by Sales Manager

Requirements

Competencies

• Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment
• Strong interpersonal and communication skills
• Self-motivated, prioritizes tasks and works independently with minimal supervision
• Professional appearance and the ability to work early evenings and weekends
• Punctual and on time for all work-related activities
• Coachable and willing to apply techniques and knowledge
• Provide an exceptional, best in class, customer experience
• Willing to prospect customers via warm calls
• Capable of adapting quickly to industry and company changes
• Maintain minimum sales goals and expectations

Education and Experience

• High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia.

Job Summary

Electrical Engineer Intern will support electrical engineers in the design of power and control systems. You will work with multi-functional departments to ensure project success, both in house and in the field.

Responsibilities

• Gain hands-on experience through the installation and testing of a variety of satellite communication systems and wireless distribution systems.
• Learn how to proactively identify potential problems; propose recommendations for an effective solution.
• Assist with weekly and on-demand reporting of all workflow activities.
• Gain engineering and project management skills by supporting our teams to complete projects on-time and on-budget.
• Conduct site visits for information gathering purposes, as necessary.
• Attend training courses and seminars to earn certification in categories including satellite communications, general communications, and IP networks.
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
• Adhere to company and professional ethics governing the handling of confidential information and the observation of confidentiality.

Competencies

• Ability to work with engineers, vendors, operators, and management to coordinate project schedules is required.
• Valid driver’s license is required.
• Ability to stand for long periods of time if needed.
• Ability to work in small spaces if needed.
• Must be willing to take a drug screen, past employment verifications, and a background check.

Education and Experience

• Must be enrolled in a 4-year accredited college/university with at least 2 years of completion.
• Degree must be in an Electrical Engineering discipline.
• Must have a cumulative GPA of 3.0 or higher (transcripts required).

Job Summary

Call center sales agents will answer incoming calls from customers who want to place orders for satellite television or satellite broadband systems. The sales agent will respond to customer inquiries and will be responsible for assisting customers in completing purchases over the phone. Agents must be able to inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities

• Answer incoming calls and respond to customer’s emails
• Assist and resolve customer complaints
• Sell products and enter customer orders in the point of sale system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Process orders and collect payment from customers
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Attend marketing events to sell products and services
• Other duties as assigned

Requirements

Competencies

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to become proficient in relevant computer applications
• Quickly learn, apply and stick to our sales process
• Demonstrate effective communication and be detailed oriented
• Must be honest and believe in winning the right way
• Have an awesome attitude and be a team player
• 1-3 years of experience in a call center environment
•  Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Work Environment
While performing the duties of this job, the employee will regularly work in an office setting.

Education and Experience

• This position requires a high school education/GED, sales experience, or work equivalent.

Job Summary

The Sales Representative is responsible for providing excellent customer service and selling Microcom products to patrons. Performs sales calls, including lead follow-up. Negotiates and closes sales. Follows-up with the customer after the sale. Provides continuing after sales contact with existing customers. Acts as a liaison between the customer and the company. Performs related administrative and record-keeping tasks. Maintains professional selling skills through training programs. Maintains a high level of technical competence with respect to Microcom’s products which will allow for professional selling of the product. Set up temporary sales displays as necessary to promote service and reach out to potential clients.

Responsibilities

• Responsible for selling products and services to new and existing customers
• Responsible for meeting current sales metrics
• Responsible for adhering to all sales processes and procedures as established by region
• Responsible for executing promotions and meeting or exceeding established sales goals
• Responsible for handling customer service issues
• Responsible for maintaining showroom standards
• Responsible for adherence to all Company policies and procedures
• Responsible for cold calling and supporting sales cross-promotions
• Must be able to work independently in a retail storefront
• Other miscellaneous duties as assigned by Sales Manager

Competencies

• Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment
• Strong interpersonal and communication skills
• Self-motivated, prioritizes tasks and works independently with minimal supervision
• Professional appearance and the ability to work early evenings and weekends
• Punctual and on time for all work-related activities
• Coachable and willing to apply techniques and knowledge
• Provide an exceptional, best in class, customer experience
• Willing to prospect customers via warm calls
• Capable of adapting quickly to industry and company changes
• Maintain minimum sales goals and expectations

Education and Experience

• High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia.

Job Summary

The Warehouse Associate receives, stocks, pulls, distributes, ships and tracks receivers, installation materials, tools for Microcom technicians, contractors and sales department.

Responsibilities

• Complete daily inventory request for Microcom technicians
• Complete weekly inventory request from Microcom contractors
• Complete weekly stock transfer request from Microcom warehouses
• Receive weekly purchase orders from vendors
• Maintain set inventory levels in InHouse technician cages
• Ensure that installation materials are readily available to InHouse technicians
• Completing inventory transactions in a computerized inventory management system
• Process equipment returns to vendors in a timely manner
• Complete and ship out daily sales orders
• Input all shipments leaving from the warehouse into an internal tracking system
• Submit weekly inventory counts
• Conduct weekly inventory confirmations
• Operate material handling equipment
• Maintain warehouse tools, material handling equipment, and vehicle
• Maintain a clean and safe working environment
• Use various Internet-based programs to complete daily warehouse functions
• Use Microsoft Office programs to effectively communicate with all departments
• Maintain a professional, committed, accountable appearance and demeanor at all times
• Support all Microcom Departments to the best of your ability to ensure success

Competencies

• Proficient on computer programs
• Able to lift at least 60 lbs
• Valid U.S. driver’s license and a clean driving record
• Able to pass pre­-employment background and drug screen
• Customer Service and Sales abilities a plus
• Time Management
• Personal Effectiveness/Credibility
• Stress Management/Composure
• Accountability
• On your feet over 50% of the day while constantly lifting and stacking equipment.

Education and Experience

• High school diploma or GED
• Two years of inventory accountability

Job Summary

The Sales Manager is a key position that works closely with marketing to achieve and exceed all sales goals. You will be managing a team here in Anchorage as well as other locations throughout the state and in Hawaii.

Responsibilities

• Develop and implement an effective sales plan for individual products working in tandem with marketing.
• Identify and contact new leads through cold calling, trade show participation, and market research.
• Responsible for developing the sales team through motivation, counselling, skills development and product knowledge.
• Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
• Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, and meeting agreed targets.
• Assist in the development of an annual marketing plan for region, specifically advising on: realistic forecasts for each product and territory, realistic costs of operating the sales force; and sales promotion program plans.
• Responsible for the planning, recruitment, direction of sales representatives to accomplish specific objectives.
• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, weekly sales meetings, sales newsletters and electronic bulletins.
• Set individual territory sales and commission targets and administer the commission plan.
• Personally observe the performance of sales representatives on a regular basis and provide feedback.
• Provide ongoing training for the sales representatives so that they possess sufficient product knowledge to present information on the company’s products in an accurate manner.

Competencies

• Experience in all aspects of planning and implementing sales strategy
• Technical sales skills
• Proven experience in customer relationship management
• Knowledge of market research
• Experience in managing and directing a sales team including hiring and terminations
• Ability to motivate sales team and achieve results
• Produce detailed reports on sales data for executive management
• High level of computer expertise including point of sale software and excel
• This is a full time position that includes health benefits, 401K, PTO, and health club subsidy.

Education and Experience

• Business degree or related professional experience

Job Summary

Provide administrative support to Accounts Payable to ensure efficient operation of the office. Responsible for confidential and time-sensitive material. This generally includes receiving, processing, and verifying invoices, tracking and recording purchase orders, and processing payments. Administrative duties generally include answering and directing phone calls, replying to email, telephone or face to face inquiries and distribute mail accordingly.
 

Responsibilities

• Process check requests and expense reports on a regular basis
• Distribute incoming vendor invoices for coding
• Review and reconcile invoice discrepancies
• Address and respond to vendor inquiries
• Perform data entry associated with accounts payable
• Maintain a large number of vendor accounts while staying in compliance with company policies and procedures
• Manage AP email box
• Distribute mail accordingly
• Maintain filing system
• Answer and direct phone calls
• Other tasks and duties as assigned

Competencies

• Strong time management and organizational skills
• High degree of attention to detail
• Accuracy of data-entry
• Administrative writing skills
• Willingness to learn new things and embrace change
• Ability to work independently and prioritize tasks
• Problem-solving and strong analytic abilities

Education and Experience

• H.S. Diploma, Associates in Accounting preferred.
• 2-3 years experience with accounts payable or general accounting

Job Summary

As an accounts payable clerk, you’ll be asked to perform accounting and clerical tasks for the maintenance and processing of accounts payable transactions.

Responsibilities

• Calculate, post business transactions, process invoices, verify financial data for use in maintaining accounts payable records, and provide other clerical support necessary to pay the obligations of the organization
• Clarify any questionable invoice items, prices or receiving signatures
• Filing, and answering calls pertaining to accounts payable
• Assemble invoices to be completed for payment
• Prepare periodic reports and other records

Requirements

Competencies

• Organization and prioritization skills
• Attention to detail
• Confidentiality
• Problem solving skills
• Ability to complete work on schedule
• Proficient in Excel, Word

Education and Experience

• 1-2 years of accounting/admin experience, preferably in accounts payable
• Effective oral and written communication skills
• Proficient in technology, specifically using excel/word

Job Summary

Microcom and Pacific Dataport are searching for a reliable and responsible site person laborer for the summer in Talkeetna. We are looking for a safety-minded laborer with access to reliable transportation. We offer a consistent work schedule 40hrs/ per week or more. The ideal candidate will be capable of working with minimal oversight but willing to follow directions closely. This position has the potential to move into a full-time permanent position as a technician in the Talkeetna area.

Responsibilities

• Recording activity
• Keeping site clean
• Getting job experience in a construction environment
• Performs additional duties as assigned

Requirements

Basic Requirements

• Reliable transportation
• Must be able to pass a full background and UA check

Dispatch handles monitoring of technician routing/schedules, updating jobs to completed or rescheduled, and assists customers and coworkers with schedule dates and information on existing, past or future jobs.

Responsibilities

• Answer phones
  1. Customers regarding scheduling
  2. Sales staff for scheduling new customers, updates on previously scheduled customers
  3. Admin staff for updates of past, present, and future customers
  4. Technicians for cancelling, closing and rescheduling customers
• Route Technicians/Schedule Customers
  1. Ensure all fulfillment work orders are routed to correct technician according to area, skills and time frame
  2. Place retail work in schedule manually according to correct skills, area and time frame, as well as customer preference
  3. Schedule incoming service calls from providers emails according to tech skills, area, time frame and prioritized customer preference
  4. Ensure inventory is available to service customers
• Update work orders
  1. Check all jobs for closed, cancelled or rescheduled
  2. Check all notes for accurate inventory and connectivity notes
  3. Ensure all retail work gets updated in all applications (Agemni, Pixsys, etc.)
• Upsell customers with additional products as needed
• Read and reply to emails, return voice mails
• Make travel requests for technicians to keep productivity and availability within standards
• Reports as assigned

Competencies

• Ability to prioritize issues as they arise while preforming daily tasks
• Manage time wisely to accomplish all tasks, help team if able
• Communicate effectively and professionally verbally and via written correspondence
• Stress Management/Composure
• Computer knowledge, MS Word, Excel, type at least 45 wpm
• Flexible schedule
• Reliability
• Problem solving skills
• Adaptability

Work Environment

Work station is in office with multiple associates. Multiple Line phone and computer monitors are used. Multiple people are in the same office as you and will be on the phone or having discussions around you while you are on the phone. You should be able to be peripherally aware of what is being said and done around you, while not getting distracted.

Physical Demands

Sitting at desk for majority of the day with the exception of breaks and any meetings or duties as assigned.

Position Type and Expected Hours

This is a full-time position, with occasional over time. Hours of operation are 7 days a week 7:45am to 6:30pm. If your tasks are not completed or if there is an issue that arises, you will be required to work after your expected shift end to complete. Communication will need to be made to your supervisor and/or manager should you expect to work late, at least an hour in advance so that alternate plans can be made.

Requirements

Education and Experience

• High School Diploma or equivalent
• Minimum 2 years Admin or Customer Service
• Flexibility with schedule changes
• Ability to work in a fast-paced environment

Due to the nature of our business, duties are as assigned and may change without notice. Staff should be prepared to face constant training, changes and learning opportunities.

Job Summary

Responsible for the repair of satellite dishes on the roofs of homes and office buildings by the use of an extension ladder. The standard ladder used by WWTS has been rated by the American National Standards Institute (ASNI) to hold a weight of (including tool belt and equipment) of up to 300 lbs.

Responsibilities

• Provides quality customer service and support for designated equipment
• Escalates problems to appropriate next level support when necessary
• Monitors assigned service calls to ensure timely completion
• Ensures all time reporting and other required reports are accurate and submitted on time
• Meets or exceeds various service levels as established by assignment (calls per day, ETAs, on-time response, administrative call closure, client satisfaction)
• Responsible for ensuring on-going maintenance and development of positive relationships with all business partners and clients
• Ability to be part of geographic stand-by rotation which may require call out work during off hours including evenings and early mornings.
• Maintain all required OEM Certifications

Requirements

Education and Experience

• Typically requires technical school certification or equivalent and 2-5 years relevant experience
• PC, Laptop and Printer Hardware experience required

Certifications

• Preference will be given to candidates with prior Satellite experience
• Preference will be given to candidates with Dell and Lexmark certifications
• CompTIA A+ Hardware & Software Certification Preferred

Job Summary

In-Home Service Technicians lead the charge in service, installation, and home automation solutions for our customers, both rural and urban. Each Technician receives extensive safety training as well as professional training for site surveys, installing equipment, and educating customers on our innovative satellite technology.

Responsibilities

• Plans installations by evaluating location; locating line of sight; laying out equipment and wiring plans connectivity options.
• Establishes satellite system by installing dish; running and pulling cable; programming and calibrating equipment; adhering to codes, regulations, and standards.
• Verifies system by testing equipment and connections; identifying and correcting problems.
• Insures system signal meets minimum requirements.
• Observes picture on television screen to evaluate reception.
• Communicates with dispatch department to update job status within assigned timeframes.
• Provides paperwork to document installation, service and repairs.
• Repairs service by listening to customer’s description of the problems; diagnosing, troubleshooting, and repairing problems by replacing and/or upgrading components.
• Communicate with customers and ensure that the customer thoroughly understands how to work the system.

Competencies

• Problem Solving – Identifies and resolves problems in a timely manner; gather and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical skills – Assesses own strengths and weaknesses; pursues training and development opportunities; shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; educate customer on how to operate the system; responds promptly to customer needs; solicits customer feedback to improve service; responds to request for service and assistance.
• Planning/organization – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks. Complete paperwork accurately and in a timely manner.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Dependability – Follow instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Be punctual to all appointments.

Work Environment

You will be working directly with customers at their homes, so professionalism and respect for property is important at all times. You will be outside, on roofs or driving in varying weather conditions.

Physical Demands

Able to lift at least 70 pounds & must be able to climb up and down a ladder freely.

Position Type and Expected Hours

This is a full-time position, with occasional over time. Hours of operation are 7 days a week 7:00am to 6:30pm. If your tasks are not completed or if there is an issue that arises, you will be required to work after your expected shift end to complete.

Travel

Travel should be expected for this position due to the nature of the business and the various locations we service.

Education and Experience

• High School Diploma or GED