Job Summary

This position is a high-paced, exciting position focused on the commercial hospitality services sector of Microcom’s business. As a Commercial Sales Executive, you must provide a high level of customer service to both internal employees and external customers. The position provides customized solutions for hospitality entertainment and managed broadband services. Demonstrating pride in your role and responsibilities at all times is a must.


  • Business sales focus
  • Market to commercial businesses for the purpose of selling entertainment and managed services packages
  • Selling the best value in entertainment including HD, sports, and movies
  • Providing a compelling customer experience by fully understanding their needs and providing the appropriate solutions
  • Plan and coordinate customer installation.  This includes working with purchasing to order materials; working with dispatch to schedule installation; keeping customers apprised of installation details.
  • Work with Administration to ensure customer account set up and billing is precise.
  • Become a subject matter expert in the cutting-edge satellite communications industry
  • Be knowledgeable with competitor’s offerings to better sell our product
  • Provide quality customer service through one-call resolutions and establishing long-term customer relations
  • Assist other departments with the activation processes and operational duties
  • Outbound sales efforts both in person and over the phone
  • Responsible for maintaining showroom standards
  • Responsible for adherence to all Company policies and procedures
  • Responsible for cold calling and supporting sales cross-promotions
  • Must be able to work independently in a retail storefront
  • Other miscellaneous duties as assigned by Sales Manager


    • Assertive and results-driven
    • Ability to work independently and have effective decision-making skills
    • Multi-tasking and detail-oriented
    • Some knowledge of Managed Services
    • Cooperative attitude – must be able to effectively work with peers in a team-focused environment and willing to help other departments when needed
    • Excellent communications skills including articulation, grammar, and persuasion
    • Ability to read and comprehend instructions
    • Professional correspondence and custom proposals
    • Intermediate computer skills and use of internet-based sales systems and CRMs
    • Good organizational skills and follow through on assignments
    • Punctual, professional, and dependable

Education and Experience

  • Consumer electronics experience a plus