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  4. I see a message on my TV screen that says, “Channel Not Purchased (721).” What should I do?

To resolve this issue, follow the steps below.

Solution 1: Check your channel lineup
  1. Sign in to your DIRECTV account online at www.directv.com
  2. On the My Overview page, click Print Channel Lineup.
  3. If the channel you’re trying to watch is not included in your programming package, you can easily upgrade your package online by clicking Change Package.
  4. Still seeing the error message, try solution 2.

Solution 2: Refresh your service
  1. Many issues, such as missing channels, can be fixed by “refreshing” your service. This can be done online.
  2. Still seeing the error message, try solution 3.

Solution 3: Reset your receiver
  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
  3. Refresh your service again.


If you are still seeing the error message please call 1-800-531-5000 for assistance.

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