High definition Information for Dish Network.
If you receive a 015(complete signal loss) or a 002 (partial signal loss) try these steps for a 722/211 receiver
There are a handful of premium movie channels (hbo, starz, show time, and cinemax) that Alaska and Hawaii do not receive due to Alaska and Hawaii only receiving spot beams off of the 129 conus. If you are unable to view the channel please try and view the show in standard definition. (We do receive channels 300, 340, 351, 352, 318, and 319 in high definition on the premium movie channels)
If your screen says 015 (complete signal loss) press the menu button on your satellite remote and select option 1 (program guide) and select another channel
If you are still experiencing signal loss please follow the steps bellow:
1) Unplug your receiver for 10 seconds, and then plug the receiver back in
*If this does not resolve the receiver issue please continue to step 2
2) make sure nothing is obstructing the satellite dish and that all connections are tight and secure
*if this does not resolve your receiver issue, please continue following the steps bellow
1) Press menu on your satellite remote
2) Go to option 8 (preferences)
3) Go to option 1 (guide format)
4) On the bottom right hand side, you will see where it says hd only and hd&sd, make sure setting is set to hd&sd
5) Go back to program guide and view the channel in high definition
*if this does not resolve your receiver issue please follow the next steps
1) Press menu on your satellite remote
2) Go to option 6 (system setup)
3) Go to option 1 (installation)
4) Go to option 1 (point dish)
5) Once you are at the point dish screen, on the right hand side select check switch
6) Make sure alternate is selected with a purple dot and that super dish is not selected (unless you have international packages)
7) Once the test is done running select done and cancel out of everything, and go back to the channel you were watching
8) you will now see where it says acquiring satellite signal (this may take up to 6 minutes) once you have acquired signal, it will then download the program guide (this may take up to 6 minutes)
9) If you are still having signal issues on only the hd channels, call dish and make sure you are hd enabled
10) Now you will be taken back to the channel you were watching, If you are still experiencing signal errors, please call dish network and make an appointment to have a technician come out.
*Note*
Premium Movie Channels Dish Network Does Not Receive in High Definition
HBO2(e) – Channel 301 SHOTO – Channel 320 STARZ – Channel 350
HBOSG – Channel 302 SHOEX – Channel 321 SCINE – Channel 353
HBO(W) – Channel 303 SBYNO – Channel 323 STZC – Channel 354
HBO2(W) – Channel 304 TMC-E – Channel 327 SBLCK – Channel 355
HBOFM – Channel 305 TMCXE – Channel 328 SK&FM – Channel 356
HBOCY – Channel 307 FLIX – Channel 333
HBOLT – Channel 309
09/28/2011 ©Microcom, 2011