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  4. My TV screen is “frozen” or pixelated and I’m seeing an error message that includes the number “771.” What should I do?

771 is an error code that indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted. To resolve this issue, follow these steps:

Solution 1: Check your cables
  1. Check all the connections on the back of your receiver, starting with the SATELLITE IN connection, and make sure they’re secure.
  2. If you are still seeing the error message try solution 2.

Solution 2: Check your dish
  1. If you can easily see your satellite dish, check to see that there’s nothing blocking the line of sight from the dish to the sky. DO NOT climb your roof. If you believe there is something interfering with the signal, please contact us to schedule a service call.

    Note: In rare instances, the signal between your dish and the satellite might be temporarily lost due to a severe storm. It will be restored as soon as the storm passes.

If you are still seeing the error message please call 1-800-531-5000 for further assistance.

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