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  4. My TV screen is “frozen” or pixelated and I’m seeing an error message that includes the number “775.” What should I do?

This number is an error code that indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted.

Follow the steps below to correct the problem:

  1. Check all the connections on the back of your receiver, starting with the SAT-IN connection, and make sure they’re secure.
  2. You may have a SWiM Power Inserter (pictured on the right) attached to the DIRECTV cable coming from your dish. Unplug it from the electrical outlet, wait for 15 seconds, and plug it back in.

Note: Do not plug in the SWiM Power Inserter to a power outlet that can be turned off.

If you are still having issues please call 1-800-531-5000 for assistance.


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