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Customer Service Representative: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

The Customer Support Representative answers inbound customer service calls from internal and external customers.

Responsibilities

Supports Tier 1 technical support and customer service phone support for external customers
Regular and predictable attendance
This support can be but is not limited to, entertainment services and smart home products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting, and hardware operations primarily via phone
Assist customers with their billing and payments as needed
Sell multiple entertainment products and services as well as hardware systems and accessories

Competencies

Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
Take back-to-back phone calls from Provider’s internal customers and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling products to Customers. This position is measured on these metrics
De-escalate upset or irate customers so that you satisfactorily address their customer service needs
Demonstrate an understanding of each provider’s packages, plans, and pricing.
Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution
Problem-solving and critical thinking skills are essential
Computer proficiency and ability to quickly learn software
Ability to speak effectively with customers and employees of the organization
Strong organizational, time management, and problem-solving skills
Excellent written and oral communication skills
Strong sense of professionalism and active listening skills
Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Education and Experience

Six-months related customer service/technical support experience and/or training preferred

Sales Representative: Soldotna

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

The Sales Representative is responsible for providing excellent customer service and selling Microcom products to patrons. Performs sales calls, including lead follow-up. Negotiates and closes sales. Follows-up with the customer after the sale. Provides continuing after sales contact with existing customers. Acts as a liaison between the customer and the company. Performs related administrative and record-keeping tasks. Maintains professional selling skills through training programs. Maintains a high level of technical competence with respect to Microcom’s products which will allow for professional selling of the product. Set up temporary sales displays as necessary to promote service and reach out to potential clients.

Responsibilities

Responsible for selling products and services to new and existing customers
Responsible for meeting current sales metrics
Responsible for adhering to all sales processes and procedures as established by region
Responsible for executing promotions and meeting or exceeding established sales goals
Responsible for handling customer service issues
Responsible for maintaining showroom standards
Responsible for adherence to all Company policies and procedures
Responsible for cold calling and supporting sales cross-promotions
Must be able to work independently in a retail storefront
Other miscellaneous duties as assigned by Sales Manager

Competencies

Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment
Strong interpersonal and communication skills
Self-motivated, prioritizes tasks and works independently with minimal supervision
Professional appearance and the ability to work early evenings and weekends
Punctual and on time for all work-related activities
Coachable and willing to apply techniques and knowledge
Provide an exceptional, best in class, customer experience
Willing to prospect customers via warm calls
Capable of adapting quickly to industry and company changes
Maintain minimum sales goals and expectations

Education and Experience

High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia.

Project Manager: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

The Project Manager is responsible for leading multiple concurrent projects to completion and follows project management methodology to initiate, plan, execute, control, and close out projects. Project responsibilities include reviewing project requirements, design documents, business validation, and post-launch support. Plan, coordinate, implement and finalize projects according to the specifications and deadlines while keeping the project within budget. Manage projects from the planning stage through implementation, testing, reporting, and project closure. Responsible to manage the delivery of network-based voice and data services, meeting customer and internal requirements for timeliness, quality of service, and accurate billing with knowledge of various network-based voice and data products and services. Responsible for utilizing internal and external systems for completion, ensuring efficient use of existing network resources, and meeting goals and objectives for cost avoidance, with a focus on working within internal cross-departmental, customer and vendor cooperation, performance, managing customer expectations, and requirements.

This is a mid-level position requiring the ability to work independently while performing diverse duties under deadlines and operating constraints. Must be capable of performing the role of Project Manager for smaller, less complex projects. Must have a comprehensive understanding of company operations, functions, and business philosophy. Requires ability to make and implement routine operational decisions.

55% Manage personnel resources within all internal groups, consultants, and contractors.

30% Develop and maintain project budgets; project schedules to include traditional Gantt and PET charts, etc. In addition, ensure project documentation is current and complete.

15% Support and define project scopes with internal and external customers and oversee and participate in the procurement of materials

Responsibilities

Oversee and manage a disciplined team within the business unit/groups
Define project scopes, manage, and participate in the procurement of materials
Develop and maintain project budgets and schedules.
Manage Contracts and outside consultants and contractors
Maintain and ensure complete documentation of projects.

Competencies

Leadership – ability to lead, manage, and inspire a team and set the vision effectively.
Negotiation – ability to seek and resolve conflicts for win-win scenarios
Scheduling – manage project scheduling
Cost Control – critical, to ensure project delivery is within cost constraints and managing project finances intelligently.
Demonstrated Risk, Contract, Quality, and Task Management
Critical Thinking
Communication and Meetings Management
Project Recovery
Coaching
Business Case Writing

Education and Experience

Minimum of four years’ experience to include project management, developing project budgets and schedules is required; experience in the telecommunications industry is preferred. Logistical and procurement experience is highly desirable.
Bachelor’s Degree in Business, Accounting, and Economics, Industrial Management/Engineering or related field is required or a combination of relevant additional exempt experience and/or education sufficient to perform the duties may substitute for the degree on a year for year basis.
Industry-specific certifications are highly valued and contribute toward education.

Other Requirements:

Able to pass pre-employment background and drug screen
Mechanically inclined
Basic computer skills
Technical knowledge of wireless telecommunications products preferred
Individuals must have a valid driver’s license and driving record meeting the company policy conditions.
Must be available to work in extreme weather conditions if necessary, and be willing to travel extensively.
Other duties as required
Primarily office work with some travel to company locations where indoor and outdoor work may be required. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, using hand tools, and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to lift and carry up to 20 lbs.
Valid U.S. driver’s license and a clean driving record
Able to pass pre-employment background and drug screen

Wireless Tower Technician: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Responsibilities

Installation of wireless communications systems.
Climbing and working on communications towers for the purpose of installing, replacing, and repairing antenna systems and equipment.
Knowing the hazards associated with tower climbing, construction equipment, and working on or near energized lines and equipment.
Runs required lines to the top of the tower; grounds coax lines and build different sizes and types of connectors.
Stacks tower steel and install sector mounts
Basic knowledge of microwave dish and radio installations and path alignment
Follow instructions accurately and complete the assigned course of action.

Competencies

Experience with wireless communications systems.
The basic use and care of hand tools and mechanical equipment.
The ability to climb tall structures (100 feet or more) with 50 lb. load.
Analyze situations accurately and adopt an appropriate course of action.
Communicate orally and in writing.
Recognize safety hazards and perform duties in a safe manner.
Able to travel extensively throughout the assigned territory
Must have the ability to climb towers, be able to pick up 50 lbs., and be capable of working up to 12 hours on occasion

Education and Experience

High School Diploma or GED

Other Requirements:

Able to pass pre-employment background and drug screen
Mechanically inclined
Basic computer skills
Technical knowledge of wireless telecommunications products preferred
Individuals must have a valid driver’s license and driving record meeting the company policy conditions.
Must be available to work in extreme weather conditions if necessary, and be willing to travel extensively.
Other duties as required

Warehouse Associate: Palmer

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

The Warehouse Associate receives, stocks, pulls, distributes, ships, and tracks receivers, installation materials, tools for Microcom technicians, contractors, and the sales department.

Responsibilities

Complete daily inventory request for Microcom technicians
Complete weekly inventory request from Microcom contractors
Complete weekly stock transfer request from Microcom warehouses
Receive weekly purchase orders from vendors
Maintain set inventory levels in InHouse technician cages
Ensure that installation materials are readily available to InHouse technicians
Completing inventory transactions in a computerized inventory management system
Process equipment returns to vendors in a timely manner
Complete and ship out daily sales orders
Input all shipments leaving from the warehouse into an internal tracking system
Submit weekly inventory counts
Conduct weekly inventory confirmations
Operate material handling equipment
Maintain warehouse tools, material handling equipment, and vehicle
Maintain a clean and safe working environment
Use various Internet-based programs to complete daily warehouse functions
Use Microsoft Office programs to effectively communicate with all departments
Maintain a professional, committed, accountable appearance and demeanor at all times
Support all Microcom Departments to the best of your ability to ensure success

Competencies

Proficient in computer programs
Able to lift at least 60 lbs
Valid U.S. driver’s license and a clean driving record
Able to pass pre-employment background and drug screen
Customer Service and Sales abilities a plus
Time Management
Personal Effectiveness/Credibility
Stress Management/Composure
Accountability
On your feet over 50% of the day while constantly lifting and stacking equipment.

Education and Experience

High school diploma or GED
Two years of inventory accountability

Accounts Receivable Specialist: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

As an Accounts Receivable Specialist, you will provide support for Accounts Receivable and other various accounting functions.

Responsibilities

Posts customer payments by recording cash, checks, and credit card transactions.
Updates receivables by totaling unpaid invoices.
Verifies validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and customers.
Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
Summarizes receivables by maintaining invoice accounts; coordinating monthly transfers to accounts receivable accounts; verifying totals; preparing reports.
Prepares and maintains monthly billing invoices.
Assists with admin tasks around the office.
Protects an organization’s value by keeping information confidential.
Updates job knowledge by participating in educational opportunities.
Accomplishes accounting and organization mission by completing related results as needed.

Competencies

Excellent Math Skills
Excellent attention to detail is required
Ability to sort, check, count, and verify numbers
Ability to multi-task, prioritize and work efficiently
Ability to listen, communicate (written and verbal), excellent grammar, spelling, and proofreading skills, and follow-up effectively with all staffing levels and clients/customers
Ability to work independently, self-starter, energetic
Ability to perform at high levels in a fast-paced ever-changing work environment
Ability to anticipate work needs and follow through with minimum direction

Education and Experience

High School Diploma or GED equivalent required, college-level accounting classes preferred, but not required.
Intermediate-level MS Office Software, especially Excel
Experience with preparing reports and working with automated accounting systems

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For immediate assistance, please call 866-446-5330

Sales Representative: Hilo

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

The Sales Representative is responsible for providing excellent customer service and selling Microcom products to patrons. Performs sales calls, including lead follow-up. Negotiates and closes sales. Follows-up with the customer after the sale. Provides continuing after sales contact with existing customers. Acts as a liaison between the customer and the company. Performs related administrative and record-keeping tasks. Maintains professional selling skills through training programs. Maintains a high level of technical competence with respect to Microcom’s products which will allow for professional selling of the product. Set up temporary sales displays as necessary to promote service and reach out to potential clients.

Responsibilities

Responsible for selling products and services to new and existing customers
Responsible for meeting current sales metrics
Responsible for adhering to all sales processes and procedures as established by region
Responsible for executing promotions and meeting or exceeding established sales goals
Responsible for handling customer service issues
Responsible for maintaining showroom standards
Responsible for adherence to all Company policies and procedures
Responsible for cold calling and supporting sales cross-promotions
Must be able to work independently in a retail storefront
Other miscellaneous duties as assigned by Sales Manager

Requirements

Competencies

Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment
Strong interpersonal and communication skills
Self-motivated, prioritizes tasks and works independently with minimal supervision
Professional appearance and the ability to work early evenings and weekends
Punctual and on time for all work-related activities
Coachable and willing to apply techniques and knowledge
Provide an exceptional, best in class, customer experience
Willing to prospect customers via warm calls
Capable of adapting quickly to industry and company changes
Maintain minimum sales goals and expectations

Education and Experience

High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia.

Electrical Engineer Intern: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

Electrical Engineer Intern will support electrical engineers in the design of power and control systems. You will work with multi-functional departments to ensure project success, both in house and in the field.

Responsibilities

Gain hands-on experience through the installation and testing of a variety of satellite communication systems and wireless distribution systems.
Learn how to proactively identify potential problems; propose recommendations for an effective solution.
Assist with weekly and on-demand reporting of all workflow activities.
Gain engineering and project management skills by supporting our teams to complete projects on-time and on-budget.
Conduct site visits for information gathering purposes, as necessary.
Attend training courses and seminars to earn certification in categories including satellite communications, general communications, and IP networks.
Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
Adhere to company and professional ethics governing the handling of confidential information and the observation of confidentiality.

Competencies

Ability to work with engineers, vendors, operators, and management to coordinate project schedules is required.
Valid driver’s license is required.
Ability to stand for long periods of time if needed.
Ability to work in small spaces if needed.
Must be willing to take a drug screen, past employment verifications, and a background check.

Education and Experience

Must be enrolled in a 4-year accredited college/university with at least 2 years of completion.
Degree must be in an Electrical Engineering discipline.
Must have a cumulative GPA of 3.0 or higher (transcripts required).

Call Center Sales Agent: Coeur d'Alene

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

Call center sales agents will answer incoming calls from customers who want to place orders for satellite television or satellite broadband systems. The sales agent will respond to customer inquiries and will be responsible for assisting customers in completing purchases over the phone. Agents must be able to inform customers of the product terms and features and project a professional company image through voice and online interactions.

Responsibilities

Answer incoming calls and respond to customer’s emails
Assist and resolve customer complaints
Sell products and enter customer orders in the point of sale system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Process orders and collect payment from customers
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Attend marketing events to sell products and services
Other duties as assigned

Requirements

Competencies

Ability to become proficient in relevant computer applications
Quickly learn, apply and stick to our sales process
Demonstrate effective communication and be detailed oriented
Must be honest and believe in winning the right way
Have an awesome attitude and be a team player
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately

Work Environment
While performing the duties of this job, the employee will regularly work in an office setting.

Education and Experience

This position requires a high school education/GED, sales experience, or work equivalent.

Position

·     Job Title: Call Center Sales Agent
·     Hours: 40 per week
·     FLSA Status: Non-exempt
·     Compensation: Hourly plus Sales Commission
·     Benefits: Paid Time Off, Medical, and 401K

Office Administrator: Kapolei

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

The Administrator works independently and provides administrative and warehouse support to the team and/or individuals. This role is vital for the smooth running of business in our Kapolei office. Duties may include fielding telephone calls, receiving inventory, distributing mail, directing visitors, and making travel arrangements. Additionally, the Administrator often is responsible for specific projects and tasks as assigned, as well as undertake administrative and warehouse tasks. The ideal candidate should be familiar with office software and be able to multitask with ease.

Responsibilities

Supports office and warehouse operations
Manage phone calls and correspondence (e-mail, letters, packages, etc.)
Handle queries from staff members and visitors
Provide excellent customer service
Equipment and inventory handling
Book travel arrangements
Other duties as assigned

Competencies

Work independently
Strong written and oral communication skills
Computer literacy
Able to learn new software
Familiarity with office equipment
Problem-solving attitude with an eye for detail
Excellent time management skills
Flexibility

Education and Experience

High school diploma
Valid driver’s license and clean driving record

Technology Sales Trainer: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

A Sales Trainer is responsible for planning, coordinating and delivering training and developing programs to ensure Customer Acquisition and Retention. This includes but is not limited to, New Hire training, Up-Training, Continuous Associate Training, sales flows, order entry tools, competitive intelligence, etc. This role is responsible for guiding New Hires through their four-week onboarding process and produce agents that are able to meet and exceed company goals and customer expectations.

Responsibilities

Classroom Facilitation
Manage and drive the performance of new hires
Provide individual coaching for all site call types
Properly prepare for the facilitation of training programs
Stay up to date with current business changes
Demonstrate products and sales flow
Understand the products of each line of business
Works with sales, CSR, and marketing teams to identify role-specific developmental opportunities
Support sales initiatives and marketing
Communicate progress and status reports weekly

Competencies

Ability to learn new techniques and adapt to an ever-changing business
Knowledge of and ability to perform and support all lines of business
Comfortable communicating with service providers
Inherent passion for developing skillsets
Strong verbal and written communication skills
Ability to drive a team of sales professionals to perform at a high level
Group facilitation and classroom management skills
Coaching experience preferred
Hands-on experience with Google Suite
Strong time management and multi-tasking skills
Call center experience is a plus
5-10% travel

Education and Experience

0-2 years of training and/or sales experience

Sales Representative: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

The Sales Representative is responsible for providing excellent customer service and selling Microcom products to patrons. Performs sales calls, including lead follow-up. Negotiates and closes sales. Follows-up with the customer after the sale. Provides continuing after sales contact with existing customers. Acts as a liaison between the customer and the company. Performs related administrative and record-keeping tasks. Maintains professional selling skills through training programs. Maintains a high level of technical competence with respect to Microcom’s products which will allow for professional selling of the product. Set up temporary sales displays as necessary to promote service and reach out to potential clients.

Responsibilities

Responsible for selling products and services to new and existing customers
Responsible for meeting current sales metrics
Responsible for adhering to all sales processes and procedures as established by region
Responsible for executing promotions and meeting or exceeding established sales goals
Responsible for handling customer service issues
Responsible for maintaining showroom standards
Responsible for adherence to all Company policies and procedures
Responsible for cold calling and supporting sales cross-promotions
Must be able to work independently in a retail storefront
Other miscellaneous duties as assigned by Sales Manager

Competencies

Strong sales skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment
Strong interpersonal and communication skills
Self-motivated, prioritizes tasks and works independently with minimal supervision
Professional appearance and the ability to work early evenings and weekends
Punctual and on time for all work-related activities
Coachable and willing to apply techniques and knowledge
Provide an exceptional, best in class, customer experience
Willing to prospect customers via warm calls
Capable of adapting quickly to industry and company changes
Maintain minimum sales goals and expectations

Education and Experience

High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia.

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Customer Service Manager: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. We need a Customer Service Manager who can take charge of our customer service department and foster positive relationships with our clients. If you know how to find unique ways to deal with customer complaints or concerns, you’d be a perfect fit for this position. We offer excellent benefits, a competitive starting salary and paid vacation as well as opportunities for advancement.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Competencies

Proven working experience as a customer service manager, retail manager or assistant manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases, and tools
Awareness of the industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Education and Experience

BS degree in Business Administration or related field preferred

Warehouse Associate: Juneau

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

The Warehouse Associate receives, stocks, pulls, distributes, ships and tracks receivers, installation materials, tools for Microcom technicians, contractors and sales department.

Responsibilities

Complete daily inventory request for Microcom technicians
Complete weekly inventory request from Microcom contractors
Complete weekly stock transfer request from Microcom warehouses
Receive weekly purchase orders from vendors
Maintain set inventory levels in InHouse technician cages
Ensure that installation materials are readily available to InHouse technicians
Completing inventory transactions in a computerized inventory management system
Process equipment returns to vendors in a timely manner
Complete and ship out daily sales orders
Input all shipments leaving from the warehouse into an internal tracking system
Submit weekly inventory counts
Conduct weekly inventory confirmations
Operate material handling equipment
Maintain warehouse tools, material handling equipment, and vehicle
Maintain a clean and safe working environment
Use various Internet-based programs to complete daily warehouse functions
Use Microsoft Office programs to effectively communicate with all departments
Maintain a professional, committed, accountable appearance and demeanor at all times
Support all Microcom Departments to the best of your ability to ensure success

Competencies

Proficient on computer programs
Able to lift at least 60 lbs
Valid U.S. driver’s license and a clean driving record
Able to pass pre-employment background and drug screen
Customer Service and Sales abilities a plus
Time Management
Personal Effectiveness/Credibility
Stress Management/Composure
Accountability
On your feet over 50% of the day while constantly lifting and stacking equipment.

Education and Experience

High school diploma or GED
Two years of inventory accountability

IT Support Team Member: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

Microcom is seeking a full-time IT Support team member with 2 or more years of experience supporting end user technology-related service requests. We provide a fast-paced, supportive environment with a small but growing team.

Responsibilities

Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite.
Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.
Respond promptly and professionally to alerts and end-user IT issues
Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions.
Function as primary point of contact from assignment of ticket to successful resolution of issue.
Maintain a polished and professional image.
Maintain a higher level of knowledge on data products and services Microcom provides in order to provide customers with a high level of customer support
Other duties may be assigned as needed.

Competencies

2+ years of experience assessing, designing, and maintaining IT environments.
Experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac applications/operating systems.
Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.
Experience with Help Desk issue tracking systems for the assignment, delegation, and/or resolution of end-user issues.
Ability to maintain professional communication skills.
Ability to multi-task, work under pressure, and handle interruptions.
Excellent communication skills and ability to interact with diverse personalities.
Customer Service experience

Education and Experience

A+ certification, Network+ certification
Microsoft, CompTia, AWS, Azure certifications
Cloud knowledge is a plus

Physical Demands

The employee must occasionally lift and/or move up to 30 pounds. The employee may have to sit at a computer for long periods of time. (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Customer Service Representative: Palmer

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

Customer Service Representatives work directly with our customers, technicians, and providers to solve issues, upgrade accounts and answer frequently asked questions. This position will be a mixture of duties, answering phones for customers both in and out of state as well as selling new services to walk-ins at our Palmer location. Customer Service Representatives play a critical part of our business-customer relationship and reputation management.

Responsibilities

Provide good customer service through a one-call resolution on the 50-100 calls received on a daily basis.
Overcome objections to buying circumstances by being knowledgeable about product and services benefits and the value within the marketplace.
Responsible for providing solutions to retain customers using strong sales and soft skill abilities. Attempt to save customers that want to disconnect their service or upgrade current customer’s service by using effective rebuttal techniques.
Accurately respond to questions regarding billing and payments by using all resources available.
Assist customers with technical questions regarding installation, troubleshooting, and hardware operation.
Assist customer billing by asking for and accepting payments via credit card even on disconnected non-payment accounts.
Maintain performance standards in regards to productivity, quality assurance, attendance, sales, etc.
Maintain company standards of behavior and conduct.
Effectively work with peers in a team-focused environment.
Other duties as required.

Competencies

Excellent oral and written skills.
Proficient with Windows 95 or higher.
Ability to work as part of a team.
Strong organizational, time management, problem-solving and multitasking skills.
Ability to be flexible with your training or work schedule.
Able to work days, nights, weekends and holidays and extra time as needed,
Analyze technical issues and provide one-call resolution.

Education and Experience

High School Diploma

In-Home Solutions Technicians: Hawaii

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

Electronics Technician duties include, but are not limited to, installation work of commercial television systems, satellite TV and broadband systems and home automation systems. This position will be responsible for ensuring systems and components meet established specifications and meet all safety requirements. You will customize the needs of every customer by selling personalized smart home products and solutions while earning valuable incentives. Install cutting edge technology – relocate power, install whole home technology state of the art doorbells, thermostats and locks as well as satellite dishes, televisions, routers, cameras, receivers, and many more products/services.

Responsibilities

Install and service authorized smart home technology in customer homes
Advise and educate customers on products that meet their needs
Review products and provide helpful guides through blog entries or video
Maintain a positive and professional demeanor with the customer
Share customer feedback and insights with fellow field technicians
Ensure on-time arrival to daily customer appointments
Provide exceptional customer service
Maintain a professional appearance
Conduct routine maintenance and inventory of company products and equipment

Competencies

Problem Solving – Identifies and resolves problems in a timely manner; gather and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Technical skills – Assesses own strengths and weaknesses; pursues training and development opportunities; shares expertise with others.
Customer Service – Manages difficult or emotional customer situations; educate customer on how to operate the system; responds promptly to customer needs; solicits customer feedback to improve service; responds to request for service and assistance.
Planning/organization – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks. Complete paperwork accurately and in a timely manner.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Dependability – Follow instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Be punctual to all appointments.

Work Environment

You will be working directly with customers at their homes, so professionalism and respect for property is important at all times. You will be outside, on roofs or driving in varying weather conditions.

Physical Demands

Able to lift at least 45 pounds & must be able to climb up and down a ladder freely.

Position Type and Expected Hours

This is a full-time position, with occasional over time. Hours of operation are 7 days a week 7:00am to 6:30pm. If your tasks are not completed or if there is an issue that arises, you will be required to work after your expected shift end to complete.

Travel

Travel should be expected for this position due to the nature of the business and the various locations we service.

Education and Experience

High School Diploma

Other Requirements

Able to pass pre-employment background and drug screen
Ability to meet all metrics set forth by DISH/DIRECTV
Ability to upsell merchandise
Mechanically inclined
Proficient with Technology
Experience as a construction worker, electrician or other technical is helpful

Certifications/Licenses

Valid Driver’s license and a clean driving record
C-15A State of Hawaii Professional License

CHOICE ALL INCLUDED PACKAGE: Ends 10/19/19. Available only in the U.S. (excludes Puerto Rico and U.S.V.I.). 1st & 2nd year Pricing: $69.99 for first 12 mos. only. After 12 mos. or loss of eligibility, then prevailing rate applies (currently $110/mo for CHOICE All Included), unless cancelled or changed prior to end of the promo period. Pricing subject to change. $5/mo. discount: Must enroll in autopay & paperless bill within 30 days of TV activation to receive bill credit starting in 1-3 bill cycles. First time credit will include all credits earned since meeting offer requirements. Must maintain autopay/paperless bill and valid email address to continue credits. No credits in 2nd year for autopay/paperless bill. Includes: CHOICE All Included TV Pkg, monthly service & equipment fees for one Genie HD DVR, and standard pro installation. Additional Fees & Taxes: Price excludes Regional Sports Fee of up to $8.49/mo. (which is extra & applies to CHOICE and/or MÁS ULTRA and higher Pkgs.), applicable use tax expense surcharge on retail value of installation, custom installation, equipment upgrades/add-ons (min. $99 one-time & $7/mo. monthly fees for each extra receiver/DIRECTV Ready TV/Device), and certain other add’l fees & charges. Different offers may apply for eligible multi-dwelling unit and telco customers.

DIRECTV SVC TERMS: Subject to Equipment Lease & Customer Agreements.Must maintain a min. base TV pkg of $29.99/mo. Programming, pricing, terms and conditions subject to change at any time. Some offers may not be available through all channels and in select areas. Visit directv.com/legal or call for details.

2019 NFL SUNDAY TICKET OFFER: Package consists of all live out-of-market NFL games (based on customer’s service address) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate, and select International games, will not be available in NFL SUNDAY TICKET. Games available via remote viewing based on device location. Other conditions apply. 2019 NFL SUNDAY TICKET regular full-season retail price is $293.94. 2019 NFL SUNDAY TICKET MAX regular full-season retail price is $395.94. Customers activating CHOICE Package or above or MÁS ULTRA Package or above will be eligible to receive the 2019 season of NFL SUNDAY TICKET MAX at no additional cost. NFL SUNDAY TICKET subscription will renew automatically in 2020 and each season thereafter, provided that DIRECTV carries these services, at the then prevailing rate (currently $293.94/season) unless you call to change or cancel by the date specified in your renewal notice. Up until two weeks after the 2020 season starts, you can cancel anytime and receive any applicable refund. To renew NFL SUNDAY TICKET MAX, customer must call to upgrade after the 2019 season. Subscription cannot be canceled (in part or in whole) after the first two weeks of the season and subscription fee cannot be refunded. Only one game may be accessed remotely at any given time. Compatible device/operating system required for online/mobile access. Additional data charges may apply. Visit directv.com/nfl for a list of compatible devices/system requirements. Short Cuts are available from midnight Sunday ET through midnight Wednesday ET via the NFL SUNDAY TICKET App.For full Mix Channel and interactive functionality, HD equipment model H/HR 21 or later is required.

GENIE HD DVR UPGRADE OFFER: Includes instant rebates on one Genie HD DVR and up to three Genie Minis. Requires SELECT Package or above; ÓPTIMO MÁS Package or above; or qual. international service bundle with PREFERRED CHOICE. $99 fee applies for Wireless Genie Mini upgrade. Whole-Home HD DVR functionality requires an HD DVR connected to one television and a Genie Mini, H25 HD Receiver(s) or a DIRECTV Ready TV/Device in each additional room. Limit of three remote viewings per HD DVR at a time. Visit directv.com/genie for complete details.

Offers may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers.

NFL, the NFL Shield design and the NFL SUNDAY TICKET name and logo are registered trademarks of the NFL and its affiliates. NFL team names and uniform designs are registered trademarks of the teams indicated.

©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

ALL UNLIMITED PLANS: All AT&T wireless services subject to terms and conditions in the Wireless Customer Agreement (att.com/wca). Advertised monthly price includes monthly plan charge for talk, text and data & monthly per-line phone access charge for access to such services. OTHER RESTRICTIONS & FEES: Activation/upgrade fee per line (up to $45) & deposit may apply. AUTOPAY & PAPERLESS BILL DISCOUNT: Monthly discount off plan charge ($10 per phone line) when account active & enrolled in both. Discount starts w/in 2 bill cycles. Credit card may be required (except for MA, PA and ND). Pay full plan cost until discount starts. UNLIMITED DATA: For use in the United States (the “Domestic Coverage Area” or “DCA”), Mexico and Canada. 2G off-net data speeds may apply. All AT&T service is subject to AT&T network management policies. See att.com/broadbandinfo for details. UNLIMITED TALK: Phones only. Includes calls w/in and between DCA, Mexico & Canada. You may be charged for calls to special or premium service numbers and calls to other countries For rates, see att.com/worldconnect. UNLIMITED TEXT: Compatible phone and rate plan required. Includes unlimited messages up to 1MB in size within and from DCA, Mexico and Canada. For texting to other countries, see att.com/text2world. Messages sent through applications may incur data or other charges. Advanced Messaging: Not available for use in Mexico and Canada. Other restrictions apply & can be found at att.com/advancedmessaging. 5G SERVICE: Requires a compatible 5G device. 5G service is not available everywhere. See att.com/5Gforyou for details. LIMITS: Select devices only (sold separately). Max 10 devices/plan. AT&T Wireless Internet, select Wireless Home Phone devices, dedicated mobile hotspot devices, and select laptop air cards are not eligible for these plans. ADDITIONAL MONTHLY FEES & TAXES: Apply per line & include Regulatory Cost Recovery Fee (up to $1.50), Administrative Fee ($1.99) & other fees which are not government-required surcharges as well as taxes. Additional one-time Fees may apply. See att.com/mobilityfees for more details.

AT&T UNLIMITED STARTER^SM PLAN: Other Non-Phone Device Monthly Charges: $20 per tablet or camera; $10 per wearable. Phone line required to add non-phone device. If no phone line, first standalone non-phone device will be billed at phone single line pricing. DATA RESTRICTIONS: For all data usage, AT&T may temporarily slow data speeds if the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at Standard Definition, regardless of the network the device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by other factors. Tethering/mobile hotspot use prohibited. STANDARD MOBILE SECURITY: Compatible device required. You must download the AT&T Mobile Security app and AT&T Call Protect app accept the terms and conditions for each before the services will go into effect. Data rates may apply. Details at att.com/securitycallprotect.

AT&T UNLIMITED EXTRA^SM PLAN: Phones only. DATA RESTRICTIONS: 50 GB of Premium Data. After 50 GB of data usage on a line in a bill cycle, for the remainder of the cycle AT&T may slow data speeds on that line when the network is busy. VIDEO STREAMING: Plan is not eligible for Stream Saver. For content we can identify as video, wireless streaming speed will be slowed to Standard Definition quality. Video speed is capped at Standard Definition, regardless of the network the device is on (for example 4G LTE). Ability to stream, video resolution, and other data usage (including speed) are not guaranteed, may vary, and be affected by a variety of other factors. Other restrictions apply. ADVANCED MOBILE SECURITY: Compatible device required. You must download the AT&T Mobile Security app and AT&T Call Protect app and accept the terms and conditions for each before the services will go into effect. Data rates may apply. Details at att.com/securitycallprotect. AT&T CALLER ID: Compatible device required. MOBILE HOTSPOT: Requires compatible device. Includes up to 15GB per line per month. After 15GB, mobile hotspot speed slowed to max of 128Kbps for the rest of bill cycle. After this, mobile hotspot usage will be impacted and not fully functional.

AT&T UNLIMITED ELITE ^SM PLAN: Phones only. DATA RESTRICTIONS: 100 GB of Premium Data. After 100 GB of data usage on a line in a bill cycle, for the remainder of the cycle AT&T may slow data speeds on that line when the network is busy. VIDEO STREAMING: Includes Stream Saver feature which allows you to stream higher definition video in Standard Definition on compatible devices (unless video provider has opted out). Stream Saver will not recognize all video content. Ability to stream and video resolution may vary and be affected by other factors. To enjoy access to High Definition video on compatible devices and when available, you can turn it off or back on at any time at att.com/myatt or call 611. Restrictions apply. Details at att.com/streamsaver. ADVANCED MOBILE SECURITY: Compatible device required. You must download the AT&T Mobile Security app and AT&T Call Protect app and accept the terms and conditions for each before the services will go into effect. Data rates may apply. Details at att.com/securitycallprotect. AT&T CALLER ID: Compatible device required. MOBILE HOTSPOT: Requires compatible device. Includes up to 30GB per line per month. After 30GB, mobile hotspot speed slowed to max of 128Kbps for the rest of bill cycle. After this, mobile hotspot data usagewill be impacted and not fully functional.

HBO MAX: Access HBO Max through HBO Max app on compatible device (sold separately) or on hbomax.com using compatible browser with your AT&T log-in credentials. Data rates may apply for app download/usage. New AT&T customers: visit att.com/myatt to create your account and obtain log-in credentials. Use of HBO Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. If you have residential DIRECTV (excluding Puerto Rico), AT&T TV, U-Verse TV or AT&T TV NOW, HBO channels and HBO On Demand will also be added on that TV platform. May be billed and then credited (excluding PREMIER package on AT&T TV and AT&T TV NOW) on that TV platform within 2 bills. Programming and content subj. to change and benefit may be modified, discontinued or terminated at any time without notice. LOST ELIGIBILITY: Upon cancellation of eligible wireless plan you may lose access to HBO Max. LIMITS: Access to one HBO Max account per AT&T account holder. May not be stackable w/other offers, credits or discounts. AT&T employees and retirees are not eligible for the HBO Max Add-on offer. To learn more, visit att.com/hbomax. HBO MAX ™ is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. ©2021 WarnerMedia Direct, LLC. All Rights Reserved. HBO MAX is used under license.

All offers, programming, promotions, pricing, terms, restrictions & conditions subject to change & may be modified, discontinued, or terminated at any time without notice.

Sales Manager: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

The Sales Manager is a key position that works closely with marketing to achieve and exceed all sales goals. You will be managing a team here in Anchorage as well as other locations throughout the state and in Hawaii.

Responsibilities

Develop and implement an effective sales plan for individual products working in tandem with marketing.
Identify and contact new leads through cold calling, trade show participation, and market research.
Responsible for developing the sales team through motivation, counselling, skills development and product knowledge.
Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, and meeting agreed targets.
Assist in the development of an annual marketing plan for region, specifically advising on: realistic forecasts for each product and territory, realistic costs of operating the sales force; and sales promotion program plans.
Responsible for the planning, recruitment, direction of sales representatives to accomplish specific objectives.
Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, weekly sales meetings, sales newsletters and electronic bulletins.
Set individual territory sales and commission targets and administer the commission plan.
Personally observe the performance of sales representatives on a regular basis and provide feedback.
Provide ongoing training for the sales representatives so that they possess sufficient product knowledge to present information on the company’s products in an accurate manner.

Competencies

Experience in all aspects of planning and implementing sales strategy
Technical sales skills
Proven experience in customer relationship management
Knowledge of market research
Experience in managing and directing a sales team including hiring and terminations
Ability to motivate sales team and achieve results
Produce detailed reports on sales data for executive management
High level of computer expertise including point of sale software and excel
This is a full time position that includes health benefits, 401K, PTO, and health club subsidy.

Education and Experience

Business degree or related professional experience

Accounts Payable and Admin: Anchorage

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

Provide administrative support to Accounts Payable to ensure efficient operation of the office. Responsible for confidential and time-sensitive material. This generally includes receiving, processing, and verifying invoices, tracking and recording purchase orders, and processing payments. Administrative duties generally include answering and directing phone calls, replying to email, telephone or face to face inquiries and distribute mail accordingly.

Responsibilities

Process check requests and expense reports on a regular basis
Distribute incoming vendor invoices for coding
Review and reconcile invoice discrepancies
Address and respond to vendor inquiries
Perform data entry associated with accounts payable
Maintain a large number of vendor accounts while staying in compliance with company policies and procedures
Manage AP email box
Distribute mail accordingly
Maintain filing system
Answer and direct phone calls
Other tasks and duties as assigned

Competencies

Strong time management and organizational skills
High degree of attention to detail
Accuracy of data-entry
Administrative writing skills
Willingness to learn new things and embrace change
Ability to work independently and prioritize tasks
Problem-solving and strong analytic abilities

Education and Experience

H.S. Diploma, Associates in Accounting preferred.
2-3 years experience with accounts payable or general accounting

Other Requirements

Advanced Microsoft Office knowledge and skills
10-Key by touch

Accounts Payable Clerk: Alaska

Microcom is a unique company celebrating over 30 years in the satellite industry! We offer fast paced, exciting, challenging and growing everyday environment! We have a small business atmosphere, but with the operations of a large company, with operations throughout Alaska, Hawaii,and Idaho! We are seeking highly motivated individuals looking to advance their skills and careers and continue to grow with us! Come join our team and see for yourself!

Job Summary

As an accounts payable clerk, you’ll be asked to perform accounting and clerical tasks for the maintenance and processing of accounts payable transactions.

Responsibilities

Calculate, post business transactions, process invoices, verify financial data for use in maintaining accounts payable records, and provide other clerical support necessary to pay the obligations of the organization
Clarify any questionable invoice items, prices or receiving signatures
Filing, and answering calls pertaining to accounts payable
Assemble invoices to be completed for payment
Prepare periodic reports and other records

Requirements

Competencies

Organization and prioritization skills
Attention to detail
Confidentiality
Problem solving skills
Ability to complete work on schedule
Proficient in Excel, Word

Education and Experience

1-2 years of accounting/admin experience, preferably in accounts payable
Effective oral and written communication skills
Proficient in technology, specifically using excel/word

Summer Laborer: Talkeetna

Microcom is a unique company celebrating over 30 years in the satellite industry! We offer fast paced, exciting, challenging and growing everyday environment! We have a small business atmosphere, but with the operations of a large company, with operations throughout Alaska, Hawaii,and Idaho! We are seeking highly motivated individuals looking to advance their skills and careers and continue to grow with us! Come join our team and see for yourself!

Job Summary

Microcom and Pacific Dataport are searching for a reliable and responsible site person laborer for the summer in Talkeetna. We are looking for a safety-minded laborer with access to reliable transportation. We offer a consistent work schedule 40hrs/ per week or more. The ideal candidate will be capable of working with minimal oversight but willing to follow directions closely. This position has the potential to move into a full-time permanent position as a technician in the Talkeetna area.

Responsibilities

Recording activity
Keeping site clean
Getting job experience in a construction environment
Performs additional duties as assigned

Requirements

Basic Requirements

Reliable transportation
Must be able to pass a full background and UA check

Dispatcher: Alaska

Job Summary

Dispatch handles monitoring of technician routing/schedules, updating jobs to completed or rescheduled, and assists customers and coworkers with schedule dates and information on existing, past or future jobs.

Responsibilities

Answer phones
1. Customers regarding scheduling
2. Sales staff for scheduling new customers, updates on previously scheduled customers
3. Admin staff for updates of past, present, and future customers
4. Technicians for cancelling, closing and rescheduling customers
Route Technicians/Schedule Customers
1. Ensure all fulfillment work orders are routed to correct technician according to area, skills and time frame
2. Place retail work in schedule manually according to correct skills, area and time frame, as well as customer preference
3. Schedule incoming service calls from providers emails according to tech skills, area, time frame and prioritized customer preference
4. Ensure inventory is available to service customers
Update work orders
1. Check all jobs for closed, cancelled or rescheduled
2. Check all notes for accurate inventory and connectivity notes
3. Ensure all retail work gets updated in all applications (Agemni, Pixsys, etc.)
Upsell customers with additional products as needed
Read and reply to emails, return voice mails
Make travel requests for technicians to keep productivity and availability within standards
Reports as assigned

Competencies

Ability to prioritize issues as they arise while preforming daily tasks
Manage time wisely to accomplish all tasks, help team if able
Communicate effectively and professionally verbally and via written correspondence
Stress Management/Composure
Computer knowledge, MS Word, Excel, type at least 45 wpm
Flexible schedule
Reliability
Problem solving skills
Adaptability

Work Environment

Work station is in office with multiple associates. Multiple Line phone and computer monitors are used. Multiple people are in the same office as you and will be on the phone or having discussions around you while you are on the phone. You should be able to be peripherally aware of what is being said and done around you, while not getting distracted.

Physical Demands

Sitting at desk for majority of the day with the exception of breaks and any meetings or duties as assigned.

Position Type and Expected Hours

This is a full-time position, with occasional over time. Hours of operation are 7 days a week 7:45am to 6:30pm. If your tasks are not completed or if there is an issue that arises, you will be required to work after your expected shift end to complete. Communication will need to be made to your supervisor and/or manager should you expect to work late, at least an hour in advance so that alternate plans can be made.

Requirements

Education and Experience

High School Diploma or equivalent
Minimum 2 years Admin or Customer Service
Flexibility with schedule changes
Ability to work in a fast-paced environment

Due to the nature of our business, duties are as assigned and may change without notice. Staff should be prepared to face constant training, changes and learning opportunities.

Office Manager: Alaska

Microcom is a unique company celebrating over 30 years in the satellite industry! We offer fast paced, exciting, challenging and growing everyday environment! We have a small business atmosphere, but with the operations of a large company, with operations throughout Alaska, Hawaii,and Idaho! We are seeking highly motivated individuals looking to advance their skills and careers and continue to grow with us! Come join our team and see for yourself!

Job Summary

Responsible for the repair of satellite dishes on the roofs of homes and office buildings by the use of an extension ladder. The standard ladder used by WWTS has been rated by the American National Standards Institute (ASNI) to hold a weight of (including tool belt and equipment) of up to 300 lbs.

Responsibilities

Provides quality customer service and support for designated equipment
Escalates problems to appropriate next level support when necessary
Monitors assigned service calls to ensure timely completion
Ensures all time reporting and other required reports are accurate and submitted on time
Meets or exceeds various service levels as established by assignment (calls per day, ETAs, on-time response, administrative call closure, client satisfaction)
Responsible for ensuring on-going maintenance and development of positive relationships with all business partners and clients
Ability to be part of geographic stand-by rotation which may require call out work during off hours including evenings and early mornings.
Maintain all required OEM Certifications

Requirements

Education and Experience

Typically requires technical school certification or equivalent and 2-5 years relevant experience
PC, Laptop and Printer Hardware experience required

Certifications

Preference will be given to candidates with prior Satellite experience
Preference will be given to candidates with Dell and Lexmark certifications
CompTIA A+ Hardware & Software Certification Preferred

In-Home Service Technician: Homer

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

In-Home Service Technicians lead the charge in service, installation, and home automation solutions for our customers, both rural and urban. Each Technician receives extensive safety training as well as professional training for site surveys, installing equipment, and educating customers on our innovative satellite technology.

Responsibilities

Plans installations by evaluating location; locating line of sight; laying out equipment and wiring plans connectivity options.
Establishes satellite system by installing dish; running and pulling cable; programming and calibrating equipment; adhering to codes, regulations, and standards.
Verifies system by testing equipment and connections; identifying and correcting problems.
Insures system signal meets minimum requirements.
Observes picture on television screen to evaluate reception.
Communicates with dispatch department to update job status within assigned timeframes.
Provides paperwork to document installation, service and repairs.
Repairs service by listening to customer’s description of the problems; diagnosing, troubleshooting, and repairing problems by replacing and/or upgrading components.
Communicate with customers and ensure that the customer thoroughly understands how to work the system.

Competencies

Problem Solving – Identifies and resolves problems in a timely manner; gather and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Technical skills – Assesses own strengths and weaknesses; pursues training and development opportunities; shares expertise with others.
Customer Service – Manages difficult or emotional customer situations; educate customer on how to operate the system; responds promptly to customer needs; solicits customer feedback to improve service; responds to request for service and assistance.
Planning/organization – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks. Complete paperwork accurately and in a timely manner.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Dependability – Follow instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Be punctual to all appointments.

Work Environment

You will be working directly with customers at their homes, so professionalism and respect for property is important at all times. You will be outside, on roofs or driving in varying weather conditions.

Physical Demands

Able to lift at least 70 pounds & must be able to climb up and down a ladder freely.

Position Type and Expected Hours

This is a full-time position, with occasional over time. Hours of operation are 7 days a week 7:00am to 6:30pm. If your tasks are not completed or if there is an issue that arises, you will be required to work after your expected shift end to complete.

Travel

Travel should be expected for this position due to the nature of the business and the various locations we service.

Education and Experience

High School Diploma or GED

Other Requirements

Able to pass pre-employment background and drug screen
Ability to meet all metrics set forth by DISH/DIRECTV
Ability to upsell merchandise
Mechanically inclined
Proficient with Technology

Certifications/Licenses

Valid Driver’s license and a clean driving record

In-Home Service Technicians: Oahu - Maui

Since 1984, Microcom has been leading the way in satellite communications in Alaska and has expanded its reach to Hawaii and Idaho. Our decades of dedication to customer service and competition have allowed consumers to see the benefits of our work. Our innovative solutions to our customers’ satellite television and broadband needs have resulted in many “firsts” for the satellite industry and have helped shape the landscape of telecommunications in our community and beyond.

Job Summary

In-Home Service Technicians lead the charge in service, installation, and home automation solutions for our customers, both rural and urban. Each Technician receives extensive safety training as well as professional training for site surveys, installing equipment, and educating customers on our innovative satellite technology.

Responsibilities

Plans installations by evaluating location; locating line of sight; laying out equipment and wiring plans connectivity options.
Establishes satellite system by installing dish; running and pulling cable; programming and calibrating equipment; adhering to codes, regulations, and standards.
Verifies system by testing equipment and connections; identifying and correcting problems.
Insures system signal meets minimum requirements.
Observes picture on television screen to evaluate reception.
Communicates with dispatch department to update job status within assigned timeframes.
Provides paperwork to document installation, service and repairs.
Repairs service by listening to customer’s description of the problems; diagnosing, troubleshooting, and repairing problems by replacing and/or upgrading components.
Communicate with customers and ensure that the customer thoroughly understands how to work the system.

Competencies

Problem Solving – Identifies and resolves problems in a timely manner; gather and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Technical skills – Assesses own strengths and weaknesses; pursues training and development opportunities; shares expertise with others.
Customer Service – Manages difficult or emotional customer situations; educate customer on how to operate the system; responds promptly to customer needs; solicits customer feedback to improve service; responds to request for service and assistance.
Planning/organization – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks. Complete paperwork accurately and in a timely manner.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Dependability – Follow instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Be punctual to all appointments.

Work Environment

You will be working directly with customers at their homes, so professionalism and respect for property is important at all times. You will be outside, on roofs or driving in varying weather conditions.

Physical Demands

Able to lift at least 70 pounds & must be able to climb up and down a ladder freely.

Position Type and Expected Hours

This is a full-time position, with occasional over time. Hours of operation are 7 days a week 7:00am to 6:30pm. If your tasks are not completed or if there is an issue that arises, you will be required to work after your expected shift end to complete.

Travel

Travel should be expected for this position due to the nature of the business and the various locations we service.

Education and Experience

High School Diploma or GED

Other Requirements

Able to pass pre-employment background and drug screen
Ability to meet all metrics set forth by DISH/DIRECTV
Ability to upsell merchandise
Mechanically inclined
Proficient with Technology

Certifications/Licenses

Valid Driver’s license and a clean driving record

Anchorage Contact Form

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